Quoting Sean Dennis to Michael Loo on 08-17-19 11:02 <=-
It's not just McDonald's. Many of the big QSR chains are going to self-service kiosks. Money-wise, it's a better investment than human workers but from the service point of view, not many people like
having to interface with a box.
I much prefer to interface with a real person, and not just when
something goes wrong....
That doesn't bother me, of course, but I am in what seems to be the minority.
Yes, I am one of those that use the self-service lines at grocery
stores and Walmart. Like I said above, I am one of the rare few, it seems, that can use self-service without issues.
Richard will use the self-checkout lines at BJ's, and there always seem
to be quite a few that are also availing themselves of them... but I'd
still rather go through the line and deal with a regular cashier, even
though I'd probably not really have any issues with them...
One of our blood draw stations has gone to a touchscreen check-in... it
happens not to work very well, and it was good that Richard was with me
the time I went there, as it wasn't obvious that it wasn't connecting
with the back... and they only come out to call you back when they
realize you are there... just a bit on the frustrating side....
... The slowest checker is always at the quick check-out lane.
But of course.... think of the backup in the regular lanes should s/he
be working them....
ttyl neb
... Talk about memory, this system includes a sense of guilt.
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